First Sentence Appear Blue in Mac Mail! Solved

Hi, I am running Outlook (Office 365) on a Microsoft Surface Book and each of my emails received by a Mac Mail user has the first sentence appearing in blue. If I send from webmail it looks fine, it is only when sent through outlook! Is there any way to fix this as it doesn’t look very professional on my part. Thx

The following Problem arise in Outlook (Office 365) Email When user try to Access Office 365 Outlook Platform. What is this Issue and How to Solve it?

First Sentence Appears in Blue When Received on Mac Mail!: Solved

There are many reports by users having similar problems in the past couple of years. This has affected those who try to open and read an email message sent from their Office Mail App. It contributes to Outlook 2016 rendering issues with latest versions of the email client. That makes reading certain conversations difficult on Windows PC. There are various ways to remove the problem in this post. It sheds some light on what causes this kind of situations and methods to fix it. Continue reading to find out more.

Common Outlook Issues Responsible for Inaccessible Email

Following are some of the similar problems faced by users that can be pertaining to rendering fault:

• Unclear icons on the Outlook ribbon on the top
• Emails appearing in blank or black on the display screen
• The folders are not displayed properly on the navigation pane
• Viewing rectangles on the main home page of the email client.

Reasons for Outlook 2016 Rendering Issues

Here are some common players that may be responsible for an unreadable text from an email:

• Microsoft Word: From 2007 and later versions, Word has replaced Internet Explorer for rendering HTML-based messages. It allowed better control of the active content being displayed as the browser could even open an infected email. MS Word has limited CSS support as compared to IE causing Outlook emails in blue issue.

• The Mail App: This is the main messaging application for Office 365 cloud solutions. It is used for sending and receiving emails. The 32-bit version runs out of memory allocation within the process’s virtual space. It is a primary cause of rendering failure in the application.

• Memory Pressure on Outlook: This happens when there is not enough virtual memory available for the Outlook.exe process. It requires 2GB of total space on Windows to run Microsoft Office(MSO) code for performing any function. This can lead to Outlook rendering problems.

• Limited Memory Allocation: The email application needs at least 128 kb of a contiguous memory block to render an HTML text. It stop by other utility running in the background. These include using the touch screen, COM Add-in, DirectX, a large number of PST files, keeping too many attachments or messages open. Leaving lesser than the required memory block.

• Windows 32-bit Application: There are different monitor screen resolution offered by various manufacturers. This high-end hardware can sometimes cause Outlook rendering issues.

• Airspace: This is latest rendering engine used by Office 2013. It uses DirectX technology for better graphics display with animation and layered composition on Windows 8 PC. It may incompatible with systems having insufficient video hardware.

Possible Solutions to Remove Outlook Rendering Problems

Follow the Procedure given below to Remove Outlook Rendering Issues:

1. Upgrade to latest available email client, Word, MSO
2. Switch from 32-bit to 64-bit version of Outlook
3. Improve video drivers in a company for all systems
4. For an instant fix to Outlook rendering issues, keep restarting the application.
5. Double-click on the HTML message and go to Message tab > Actions > View in Browser.
6. Go to File > Options > Mail > Message Format heading and disable the “Use cascading style sheet (CSS) for the appearance of Messages” option.
7. Keep limited windows/messages open, disable Add-ins, remove large PST files.
8. Also, try to disable the ‘Reduce message size by removing format information not necessary to display the message’ option. This is found under File > Options > Mail > Message Format.

Conclusion

It can be quite difficult for any user having Outlook 2016 rendering issues. It is a difficult procedure to understand and solve at first. This post contains all that there is to know about the problem in detail. It provides simple solutions to fix the situation. It can be useful to any professional, IT technician or regular business to know about this stuff. Keep Yourself Updated with Offline Outlook PST Repair Features.